Hardware Warranty and Returns Information
HARDWARE BUYER’S REMORSE RETURNS POLICY
The Buyer’s Remorse return policy applies only to products that are eligible for return to the original manufacturer. Customers may return products within 30 days of the date of purchase if it has not been installed and after receipt of a Return Merchandise Authorization Number (RMA#) issued by RemoteLock®. Customers must request an RMA# for any product they wish to return if the request is within 30 days of the date of purchase by the end-user customer. Items returned without first obtaining an RMA number may be subject to additional fees depending on item condition or even refusal. For customer credit, returns must be packaged properly for shipping and must arrive at RemoteLock® in the original product packaging with all parts included and not damaged in any way. Items that have been installed, modified or damaged by customer or during shipment due to improper packaging may only be returned to RemoteLock® at RemoteLock’s® discretion and only in the event of extenuating circumstances. In these cases, a minimum restocking fee of 40% will be applied. All non-damaged returns are subject to a 20% restocking fee. Any returns that are received without the original keys will not be accepted and will be returned to the customer at the cost of the customer. Returns must be received by RemoteLock® within 30 days of the RMA being issued. Products returned after more than 30 days may be subject to additional fees or even refusal.
All shipping expenses, including purchases and returns, will be the customer’s responsibility unless otherwise stated.
HARDWARE WARRANTY RETURNS
RemoteLock products
All warranty returns must be approved prior to returning to RemoteLock®. In the event that any component of a RemoteLock® product is not free from material defects or is found missing within a period of 1 year from purchase, RemoteLock® will repair or replace the product or product parts at its sole discretion, at no charge to the original end-user consumer. RemoteLock® will not cover shipping expenses outside of the continental US.
RemoteLock® shall in no event be liable for incidental or consequential damages, including, without limitation, (i) electricity or fuel costs, (ii) labor costs associated with repairing, removing, installing or servicing the product or (iii) any other damages resulting from any defect in or malfunction of the product. RemoteLock’s® sole responsibility shall be to replace or repair products within the terms stated herein.
Warranty shipping expenses for any items shipped beyond the lower 48 continental United States are the sole responsibility of the customer.
Original manufacturer products – OEM
The returns process for all OEM Hardware resold by RemoteLock will be done directly between the original end-user consumer and the manufacturer. Returns will be made in accordance with the manufacturer's policies.
DAMAGED PRODUCTS
Upon receipt of any product, customers must inspect the packaging for any signs of shipping damage. In the event of damage to the packaging, customers must immediately inspect the product for damage and have the delivery person sign on the delivery receipt that the item was damaged in shipping or should refuse the shipment due to damage. RemoteLock will assist in the claims process with the shipping company but cannot guarantee that credit will be issued.
If a product is found to be defective upon receipt or missing parts, contact us within 30 days of receipt and we will replace the item or ship out missing parts at no charge to the customer.
All shipping expenses for replacement items and parts shipped beyond the continental United States including International, Alaska and Hawaii shipments are the sole responsibility of the customer.