RemoteLock from LockState is located in Denver, Colo. and is frequently seeking new team members as we grow in the market. Listed below are present openings.
RemoteLock was the first company to invent a WiFi door lock and is also a pioneer in other Internet of Things (IoT) technologies. We are a software and door lock company that is experiencing high growth. With a start-up atmosphere, our newly launched software is revolutionizing industries in the sharing economy like Airbnb. We are looking for some additional members of our team to help us deliver world-class customer experience.
As Customer Support Technician, you will be working with a team of support specialists in Lockstate’s customer service department. The Support specialist handles incoming customer service & support calls, tickets, and live chat. Ideal candidates will have previous customer service experience technical troubleshooting and phone support experience, be technically minded, have no fear of repairing your own electronics, and possess a basic knowledge of networking. This is a great chance to join a growing company in a very exciting industry.
Managing large amounts of incoming calls
Take ownership of customer's issues and follow problems through to resolution
Identifying and assessing customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service department targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Skills & Qualifications
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Working knowledge of customer service software, ticketing system, databases and tools
Awareness of industry’s latest technology trends and applications Wi-Fi network knowledge a plus!
Advanced troubleshooting and multi-tasking skills
Attention to detail and excellent follow-up and research skills along with an inherent desire to GET THINGS RIGHT THE FIRST TIME
Full-time, Benefits, Base salary – DOE (Depends on Experience), Health benefits, PTO