Careers at RemoteLock

RemoteLock solves the problems for property managers and owners who need to control access for their guests, renters and service people. Our solutions eliminate the problems of remotely managing property access, including: the expense and hassle of key exchanges, the disruption of early check-ins and overstays, and eliminates the security risks of unauthorized access. Headquartered in Denver, Colorado, we’re scaling to the enterprise and responsibly fast. At RemoteLock you'll be joining the exploding industry of smart home systems and smart buildings. Our environment is fast-paced yet casual and filled with team members that are intelligent, fun, friendly, ego-free and driven to create a market leader. Interested?

Current Openings at RemoteLock from LockState

Accountant/Bookkeeper
Sales Account Manager (SAM)
Customer Support Technician
Warehouse Coordinator

Full Job Listings Are Listed Below
Please email, no calls.

Accountant/Bookkeeper

The Accountant/Bookkeeper will assist the accounting and finance department with monthly accounting activity, close process, financial statement preparation, along with ad-hoc projects to assist senior leadership.

Primary Duties and Responsibilities:

Complete all related accounts receivable and accounts payable duties.
Application of month-end close process in accordance with our established schedule and with input from the rest of the accounting department.
Conduct monthly and quarterly account reconciliations to ensure accurate reporting and ledger maintenance (bank, credit card, merchant, etc.)
Reconcile balance sheet accounts.
Analyze financial statements for discrepancies and other issues that should be brought to the Controllers attention.
Coordinate annual audits and assist Controller & CFO with conducting audits.
Conduct regular ledger maintenance.
Assist with Inventory Accounting when necessary.

Required Knowledge, Skills and Abilities:

Bachelor’s Degree in Accounting or Finance.
5+ years of hands-on accounting experience.
Past NetSuite and Bill.com experience required.
Microsoft Office (Excel, Word, and Outlook).
Familiar with account reconciliations, general ledger and various accounting functions.
1099 reporting experience.
Employee expense report processing.
Efficient and organized with the ability to be helpful when interrupted and then re-focus.
Eager to learn, grow and challenge themselves.
Professional verbal and written communication skills.
Detail oriented.
Great work ethic, and drive to be a true team player.
Exceptional customer/client service skills.
Ability to adapt and learn quickly.

Email Careers@lockstate.com to apply

Sales Account Manager (SAM)

As a new member of the enterprise sales group you’ll be focused on skillfully representing the entire Lockstate product portfolio in order to expand usage in existing accounts and evangelize products into new customers. This is a quota carrying position, so your competitive nature and fearlessness will play here every day. We are looking for that athlete – the individual who will navigate difficulties, remove roadblocks and cross the finish line – it’s just how you’re wired.

Here’s what needs to be done:

Generating qualified leads based on our most successful customer profile – working to identify the appropriate contacts, establishing rapport, gauging interest, building trust and walking with each individual through the buying process
Taking inbound leads and navigating the buying cycle with them through successful closure
Consistently meeting your quota and profitability targets
Becoming a Lockstate product genius – every new feature immediately becomes part of your repertoire
Managing customer interactions and demonstrations via webinar and video conferencing
Coordinating the involvement of sales, support, marketing, service and anyone else who needs to be involved in order to delight our customers
Recommending changes in products, features, service and policies in order to always maintain our position as a leader in the market
Pitching in wherever you can and stretching yourself professionally – after all we are a small team!

What you’ll bring to the team:

An undergraduate degree and 3 years of experience selling SaaS or other software solutions into large accounts
Inside sales and account management skills – the ability to engage an influence without the benefit of in person meetings
Consistent performance against quota for the past 2 consecutive years
Refined communication style – polished personal presentation with the ability to communicate in writing and verbally with a technically diverse audience
A drive to succeed – You are energized by the hunt, committed to the sales process, competitive with a “never-quit” attitude, determined to produce results and achieve assigned goals
Accountability for individual performance - internally motivated to achieve your goals and inspire the best in others as well

And what you’ll enjoy as a member of the team: A competitive compensation plan and benefits A collaborative environment with a supportive leadership team The opportunity to contribute to a wildly fun and disruptive technology

Department
Sales
Job Type
Full-time
Benefits
Base salary plus variable comp – DOE (Depends on Experience)
Health benefits
PTO

Email sales@lockstate.com to apply

Customer Support Technician

RemoteLock was the first company to invent a WiFi door lock and is also a pioneer in other Internet of Things (IoT) technologies. We are a software and door lock company that is experiencing high growth. With a start-up atmosphere, our newly launched software is revolutionizing industries in the sharing economy like Airbnb. We are looking for some additional members of our team to help us deliver world-class customer experience.

As Customer Support Technician, you will be working with a team of support specialists in Lockstate’s customer service department. The Support specialist handles incoming customer service & support calls, tickets, and live chat. Ideal candidates will have previous customer service experience technical troubleshooting and phone support experience, be technically minded, have no fear of repairing your own electronics, and possess a basic knowledge of networking. This is a great chance to join a growing company in a very exciting industry.

Key Responsibilities

Managing large amounts of incoming calls
Take ownership of customer's issues and follow problems through to resolution
Identifying and assessing customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service department targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Skills & Qualifications

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Working knowledge of customer service software, ticketing system, databases and tools
Awareness of industry’s latest technology trends and applications Wi-Fi network knowledge a plus!
Advanced troubleshooting and multi-tasking skills
Attention to detail and excellent follow-up and research skills along with an inherent desire to GET THINGS RIGHT THE FIRST TIME

Department
Support
Job Type
Full-time
Benefits
Base salary – DOE (Depends on Experience)
Health benefits
PTO

Email sales@lockstate.com to apply

Sales Support Associate (SSA)

As a key member of the sales team you provide Air Traffic Control for your group. We have a bunch of inbound emails, phone calls and web inquiries that need appropriate handling. Your energy, enthusiasm for our products and genuine drive to be helpful is what we are after. You might have a year or two of professional experience under your belt – maybe in the hospitality industry. This role is specifically designed as an entry point for promotion to our enterprise sales team. If you are looking for a springboard for your future we’d like to chat.

Here’s what needs to be done:

Fielding incoming sales inquiries and customer orders by telephone, email or online systems to the appropriate sales team member
Generating sales orders from inbound channels for smaller customers and processing the orders to closure
Keeping copious documentation of all activity in our CRM – this is where your attention to detail comes in handy
Becoming a Lockstate product genius – every new feature immediately becomes part of your repertoire
Striving to meet personal targets and departmental goals
Coordinating the involvement of sales, support, marketing, service and anyone else who needs to be involved in order to delight our customers
Helping out with demos and product presentations whenever you can
Providing administrative assistance to your leadership team – after all we are a small company and everyone sports a collection of hats

How you would describe your expertise:

Service Oriented – you understand human nature, manage difficult or emotional situations, responsive to client needs, honor commitments, and are motivated to build relationships and solve problems. Your glass is always half-full!
Persistent – You take initiative, serve clients with energy and drive, see all actions to closure (especially in the face of resistance or setbacks), are assertive, find a way to achieve desired results
Communication Superstar – You engage others, appropriately set expectations, actively listen and seek information not freely provided, have a mastery of both written and verbal communication in their many forms
Driven to Succeed – You are motivated by the hunt, committed to the sales process, competitive with a “never-quit” attitude, determined to produce results and achieve assigned goals
Highly Accountable –You take responsibility for individual performance, document all sales efforts, understand and meet activity goals, possess superior time-management skills, work well independently and as part of a team

And what you’ll enjoy as a member of the team:

A competitive compensation plan and benefits
A collaborative environment with a supportive leadership team
The opportunity to contribute to a wildly fun and disruptive technology

Department
Sales
Job Type
Full-time
Benefits
Base salary plus variable comp – DOE (Depends on Experience)
Health benefits
PTO

Email sales@lockstate.com to apply

Warehouse Coordinator

The role of the Warehouse Coordinator is to help the Operations team with a variety of operational and assembly type tasks. This is a full-time position.

Primary Duties and Responsibilities:

Sorting returns.
Shipping and receiving duties.
Some assembly of smart lock products.
Other duties as assigned.

Required Knowledge, Skills and Abilities:

High School Diploma required.
1 to 2 years of experience in a warehouse environment.
Light computer expertise.
Basic knowledge of spreadsheets (Excel or Google Sheet).
Previous shipping and receiving experience including returns.
Electronic assembly, wiring or electrical experience.
Knowledge of NetSuite or other ERP systems.
Knowledge of UPS or FedEx shipping systems plus International shipping experience.
Ability to work independently.
Highly organized.
Self-starter.
Excellent at multi-tasking
Positive attitude.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Email Careers@lockstate.com to apply