Careers at RemoteLock

Imagine unlocking the door on a property half way around the world from your phone…and that’s just the beginning. Whether your managing guest and maintenance access to a vacation rental or the IT assets of Fortune 50 enterprises, we are securely opening doors 60 million times a year from the cloud.

RemoteLock continues to perfect the connection between people, places and things with software and devices that greatly simplify access control for homeowners, vacation rental owners, property managers, small to medium businesses, national retailers and some of the largest companies in the world. We bring the power of its cloud connected access control platform to owners of locks from Yale, Schlage, Kwikset and Commercial Access Control Systems as well as our own market leading RemoteLock WiFi devices.

RemoteLock, recently recognized as one of Colorado’s Top 50 Companies to Watch and a 2018 Gazelle by the city of Denver. We are experiencing tremendous growth and portfolio expansion and we are looking for talented associates to join our deeply committed team.

Current Openings at RemoteLock

Sales Executive
Director of Enterprise Sales
Sales Development - Team Lead
Sales Development Representative - Outbound
Sales Development Representative - Inbound
Head of E-Commerce and Self Service Sales
SaaS Product Manager
Content/Technical Writer
Customer Support Representative

Full Job Listings Are Listed Below
Please email, no calls.

Director of Enterprise Sales

Are you a quota buster looking for your next adventure? Do you consider yourself a problem solver with a passion for challenging archaic solutions with the power and efficiency of the cloud? Do you have deep knowledge of the physical security and access control markets? If so, keep reading! We are looking for a rock star with grit - someone who considers themselves a closer with the ability to articulate a value proposition to anyone who asks and maybe even to those who don’t. You have established yourself as a successful enterprise level sales professional, but you still love the hunt.

What You'll Be Doing

• Driving full lifecycle enterprise sales by aggressively pursuing named accounts, walking with each through the sales process and closing test sites to demonstrate our value.
• Identifying sales opportunities from personally generated research to build a robust pipeline
• Facilitating the entire sales process - qualification, needs analysis, product demonstration, negotiation and close
• Documenting sales activities in our CRM, preparing reports and realistic forecasts – reporting your pipeline regularly to your CRO and executive leaders
• As an access control guru, working with your marketing, product and engineering teams to make sure they know about trends, competitors and new market opportunities

What You'll Bring To This Position

• Undergraduate degree in a business or technical discipline
• Around 10 years of demonstrated success selling into named accounts nationals
• Training and application of a structured sales methodology – Sandler, Solution Selling, Champion/Challenger or a similar discipline
• Experience in the security industry selling physical access hardware and software
• Documented achievements of $3-5m quotas for 3 consecutive years of since 2012
• Comfortable presenting and building trusted advisor relationships with C-level decisionmakers
• Self-motivated, possessing the ability to manage time, activities and priorities skillfully and without daily oversight
• A passion for learning new things and the willingness to grow in a startup environment
• Comfortable with occasional travel nationally

And What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Sales Executive

A+ Players only. Do you live to sell? Are you a SaaS Sales Quota Crusher looking for your next great adventure? If so, keep reading.

As a new member of the High Velocity Sales Team you’ll be focused on skillfully representing the entire RemoteLock product portfolio to evangelize products into new customers. This is a quota carrying position, so your competitive nature and fearlessness will play here every day. We are looking for another athlete to join a talented team– that will navigate difficulties, remove roadblocks and cross the finish line and win every day.

Here’s what needs to be done:

Solve prospect challenges executing a disciplined sales process in an extremely fast-growing market with an average sales cycle of 30-days.
Generate, identify and qualify potential prospects through conversion of inbound leads and outbound hunting.
Perform extensive analysis of customer’s needs and present value by matching their needs with features, advantages and benefits of the RemoteLock products and services.
Becoming a product genius – every new feature immediately becomes part of your repertoire
Managing customer interactions and demonstrations via webinar and video conferencing
Coordinating the involvement of sales, support, marketing, service and anyone else who needs to be involved in order to delight our customers
Pitching in wherever you can and stretching yourself professionally – after all we are a small team!
Exceed your monthly sales goals.

What you’ll bring to the team:

3+ years of verifiable quota crushing inside sales experience of selling SaaS and/or Technology Hardware Solutions.
Strong presentation and demonstration skills: Showing the value, capabilities, and differentiators of our solutions.
Can articulate relevant customer success stories and metrics that demonstrate value to the customer.
Some knowledge and experience in Access Control space preferred
Ability to learn RemoteLock solutions at a consultative sales level
Refined communication style – polished personal presentation with the ability to communicate in writing and verbally with a technically diverse audience
An insatiable drive to succeed – You are energized by the hunt, committed to the sales process, competitive with a “never-quit” attitude, determined to produce results and achieve assigned goals

And what you’ll enjoy as a member of the team:

A robust marketing effort that delivers thousands of leads each month.
A very attractive compensation plan and benefits
A collaborative environment with a supportive leadership team
The opportunity to contribute to a wildly fun and disruptive technology in a company poised for insane growth.

Email to apply

Sales Development Team Lead

Are you a natural leader with that competitive edge? Are you continuously in search of a new app or the newest technology to level up your game? We are looking for a pro like you at RemoteLock. As the captain of our Sales Development Team, you’ll be the product expert and will share this innate passion to nurture a world class team itching to build their career in tech sales. Your goal will be to foster winning sales culture and help the individuals grow, while evangelizing the biggest change to physical access in more than 300 years.

What You'll Be Doing

• Serving as a player/coach, leading by example, driving outbound prospecting activities and coaching your team on moving leads through our sales pipeline process
• Recruiting, training, nurturing, mentoring and growing a world class sales development team
• Establishing our outbound sales development process using tools like Staccato, SalesLoft, Yesware or Outreach
• Optimizing sales cadence, pitches and collateral for optimal results
• Managing metrics and goals to drive our bottom line
• Articulating our value proposition to anyone who asks and even to those who don’t – you’re our RemoteLock Rockstar
• Growing the business through passion, leadership and iteration while maintaining a fun environment

What You Will Bring To This Position

• Undergraduate degree in a business discipline
• 4 years of experience in a Sales Development Role at a technology company as a quota crusher
• At least 1 year of experience in a leadership role
• Proven ability to build and develop a team of early career constituents
• A knack for technology – you love figuring out how stuff works
• You’re a player coach and possess ability to roll-up your sleeves and demonstrate success
• Excellent communication and presentation skills, you can engage a technically diverse audience
• Passion for learning and growing in a startup environment

And What You Will Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Sales Development Representative - Outbound

Are you a true competitor and an emerging sales professional, looking to jump start your career? As a new member of our Sales Team, you will play a vital role in creating new B2B opportunities for RemoteLock. You’ll be initiating and following up on leads for Sales Executive to build the pipeline to achieve sales goals. If you enjoy working collaboratively in a fast-paced environment where your impeccable performance can be showcased, let’s talk.

What You'll Be Doing

• Working through your target list of prospects by systematically navigating your targets to engage them in conversation and elicit interest in RemoteLock
• Articulating the value of our platform using a documented prospecting methodology – yes, cold calling!
• Scheduling calls and demos for your Account Executives
• Researching and evaluating prospects prior to product demonstrations
• Collaborating with sales, marketing and executives to build a sales strategy for generative new opportunities and prospects
• Training across the entire organization giving you a broad understanding of the business
• Getting ready for your next step up in the organization by helping us level up as a team

What You'll Bring To This Position

• Undergraduate degree in a business discipline
• At least 1 year of experience in a sales development role with outbound prospecting responsibility
• Successful attainment of quota – goal crushers welcomed!
• Some exposure to B2B technology sales
• A high degree of empathy with the ability to navigate intense situations with grace
• Strong command of the English language – you’ll be communicating via phone and email almost all day long and not everyone is as technical as you are
• Intense curiosity for learning new concepts and share your knowledge openly
• Excitement for working toward team goals and the discipline to work independently on your contribution to those goals

And What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Sales Development Representative - Inbound

Are you a true competitor with a drive to win and looking to jump start your career? As a new member of our Sales Team, you will play a vital role in nurturing inbound leads for RemoteLock. You will be following up on leads, generating interest and setting appointments for your Account Executives. Your talents for establishing rapport and getting future customers excited about us is the key to your success. If you enjoy working collaboratively in a fast-paced environment where your internal drive will be showcased, let’s talk.

What You'll Be Doing

• Building a pool of qualified prospects to fill sales pipeline and drive sales goals by pursuing all inbound leads using a defined qualification process
• Scheduling calls and demos for the Account Executives
• Researching and evaluating prospects prior to product demonstrations
• Collaborating with sales and marketing to build a sales strategy for generating new prospects
• Training across the entire organization giving you a broad understanding of the business
• Tracking and recording your progress against sales quotas

What You'll Bring To This Position

• Undergraduate degree in a business discipline
• A passion for technology and how it can solve business problems
• Naturally competitive – you have ribbons, trophies or awards to show off your accomplishments
• A high degree of empathy with the ability to navigate intense situations with grace
• Strong command of the English language – you’ll be communicating via phone and email almost all day long and not everyone is as technical as you are
• Intense curiosity for learning new concepts and share your knowledge openly
• Excitement for working toward team goals and the discipline to work independently on your contribution to those goals

What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Head of eCommerce and Self-Service Sales

eCommerce B2B is your wheelhouse! You understand best-practices and have an uncanny attention to detail. You relish the idea of providing vision and day to day management of our eCommerce channels. Working closely with operations, customer service, production and our partners you will be responsible for driving continuous improvement across all facets of our online sales and fulfillment process. If you have an natural aptitude for mastering new systems, technology, processes and are looking for a roll-up-your sleeves position to showcase your talents in a fast-paced fun startup environment, this might be just the job for you!

What You'll Be Doing

• Defining, documenting and leading implementation of an overall B2B eCommerce strategy for conversion optimization and revenue generation
• Developing effective promotions to increase eCommerce and Self-Service revenue
• Maintaining the master on-line product catalog for consistent presentation of product details across all channels
• Building processes and procedures that will become our best practices for site changes and clean back-end systems
• Managing eCommerce sites in new markets throughout the world, monitoring order flow and implementing efficiency and quality improvements

What You'll Bring To the Position

• Undergraduate degree in a business discipline
• At least 3 years of experience leading eCommerce and self-service sales across multiple platforms and systems
• Experience with Shopify and Woo or other mainstream ecommerce tools
• You’ve handled products that have both software and hardware components like iOT or connected home products
• Experience working with a Big Box retailers and Amazon building relationships and servicing accounts
• Innovative and solution-minded with the ability to see through the forest for the best path to the other side
• Solid understanding of B2B SaaS business model and the desire be our resident expert for all facets of eCommerce and self-service sales
• Open, honest and passionate about providing the best solution to our customers

And What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

SaaS Product Manager

As Product Manager, you will be responsible for ownership of product areas within the RemoteLock product line. You will drive the product road map, engage with customers to understand their needs, and collaborate with internal cross-functional teams across our organization. You will immerse yourself in the product, knowing what our competitors and partners are doing, what our current customers are asking for and what hidden problems aren’t yet being addressed. You’ll help us decide what and where to build -- and more importantly, what not to do.

Accountability

Drive the product vision – if you don’t own it and believe it, who will?
Understand customer needs, analyze Market trends, and track competitive activities to define a market position and key differentiators
Champion Voice of Customer, skilled in extracting customer requirements, defining and conducting customer interviews and using that input to prioritize product and customer needs, desired functionality and outcomes
Drive product vision and the road map in alignment with the overall business objectives, market position, differentiators and voice of the customer
Collect whatever data is necessary to inform product direction and performance – specifically user attitudes and behaviors
Provide insights on UI/UX and client experience to drive product adaptability
Define epics and user stories, drive backlog allocations, and partner with the engineering team in the development life cycle
Assist in development of product positioning, value messaging and product pricing models
Make trade-off decisions to successfully define and launch product releases
Partner with QA, Training, Sales, and Marketing to deliver high quality product collateral, technical documentation, demos, and user guides
Participate in product demonstrations, industry conferences, and webinars with customers and partners

Requirements

Bachelor’s degree in a relevant field
3+ years of professional experience in software product management, taking products and services from concept to launch and continued development;
Experience in an Agile/Scrum environment with a track record of working well with designers, developers, testers, marketing, and executives
Technical fluency; Ability to collaborate with engineering team
Experience in both physical products and accompanying software with recurring fees is a strong plus. IOT and SaaS.
Superior organization skills
Excellent written and oral communication skills
Innovative, solution-minded problem solver. Flexible and pragmatic.

Email to apply

Content/Technical Writer

We need a Technical Writer to produce high-quality documentation that contributes to
the overall success of our company, solutions and products. You will join a small team
of marketing professionals who work collaboratively to market, brand, position and grow
RemoteLock to a world class company.

Technical Writer Job Summary
The successful applicant will be responsible for creating technical content, white papers,
solutions briefs, gated content for marketing campaigns and website content, with the
ability explain complex information in a clear and concise manner and working with
marketing and technical staff to ensure accuracy of all RemoteLock content. If you have
previous experience as a Technical Writer in the high-tech, internet, IoT industry or
other technical industries, we encourage you to apply.

Content/Technical Writer Responsibilities
• Plan, develop, organize, write and edit white papers, how to guides, blogs,
solutions guides, technical product overviews and website content.
• Research, develop and document technical documentation and marketing
content.
• Produce electronic documentation for marketing distribution and content
marketing.
• Analyze documents to maintain continuity of style of content
• Manage updates and revisions to content.
• Producing high-quality documentation that is appropriate for its intended
audience
• Working with internal teams on product and documentation requirements
• Writing easy-to-understand user interface text, online help and developer guides
• Work with internal teams to obtain an in-depth understanding of the product and
the documentation requirements
• Produce high-quality documentation that meets applicable standards and is
appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing
opportunities

Content/Technical Writer Skills
• Bachelor’s Degree in Marketing or related field.
• Proven experience working in a technical writing position.
• Excellent written and verbal communication skills.
• Proficiency with MS Office suite.
• Strong attention to detail.
• Able to write in explanatory and procedural styles for multiple audiences.
• Skilled at prioritization and multi-tasking.
• Ability to deliver high quality documentation with attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily
understandable in text and pictures.

Email to apply

Customer Support Representative

As a Customer Support team member, the primary responsibility is supporting Remote Lock customer issues with the use of our web based software and the implementation and support of connected locks.

Accountability

Tier 1 and Tier 2 support for incoming client phone calls and emails
Taking ownership of client issues and resolving their primary concerns
Listening and clarifying customer concerns, determining the root cause of the problem and explaining in simple, understandable, and polite terms how to resolve their issue
Troubleshooting of lock hardware (including physical installation, connection to Wifi, and post-installation maintenance in Remote Lock software
Scheduling outbound client appointments for lock and software support
Providing direct expertise to customers on the use of Remote Lock Software as a Service offering to appropriate manage access to their properties and access users
Process customer warranty or refund claims
Maintain ticket information using Zen Desk, including but not limited to appropriate tagging of concerns, warranty and fulfillment information
Maintaining Customer Satisfaction Scores (CSAT) and follow-up with customers to address concerns resulting in improved CSAT
Work directly with individuals purchasing locks online to correct bad product reviews on Amazon
Minimize client cancellations due to service quality challenges

Requirements

Proven customer support experience, ideally with IoT (internet of things) products
Excellent Communication Skills (email and phone) and strong empathy and patience.
Strong phone communication skills; Clear annunciation, the ability to explain complex concepts in a simple manner, and active listening skills.
Customer orientation and ability to adapt/respond to different types of people and personalities.
Ability to multi-task, prioritize, and manage time effectively
Working knowledge of customer service software, ticketing system, databases and tools (Zen Desk and Net Suite are pluses)
Advanced troubleshooting and mechanical inclination
Attention to detail and excellent follow-up and research skills, along with an inherent desire to GET THINGS RIGHT THE FIRST TIME
Awareness of industry’s latest technology trends and applications, and Wi-Fi network knowledge a plus!

Email to apply