Careers at RemoteLock

Imagine unlocking the door on a property half way around the world from your phone…and that’s just the beginning. Whether your managing guest and maintenance access to a vacation rental or the IT assets of Fortune 50 enterprises, we are securely opening doors 60 million times a year from the cloud.

RemoteLock continues to perfect the connection between people, places and things with software and devices that greatly simplify access control for homeowners, vacation rental owners, property managers, small to medium businesses, national retailers and some of the largest companies in the world. We bring the power of its cloud connected access control platform to owners of locks from Yale, Schlage, Kwikset and Commercial Access Control Systems as well as our own market leading RemoteLock WiFi devices.

RemoteLock, recently recognized as one of Colorado’s Top 50 Companies to Watch and a 2018 Gazelle by the city of Denver. We are experiencing tremendous growth and portfolio expansion and we are looking for talented associates to join our deeply committed team.

Current Openings at RemoteLock

Director of Enterprise Sales
Sales Development Representative - Outbound
Sales Development Representative - Inbound
Digital Marketing Manager
Freelance Copywriter
Content/Technical Writer
Customer Support Representative

Full Job Listings Are Listed Below
Please email, no calls.

Director of Enterprise Sales

Are you a quota buster looking for your next adventure? Do you consider yourself a problem solver with a passion for challenging archaic solutions with the power and efficiency of the cloud? Do you have deep knowledge of the physical security and access control markets? If so, keep reading! We are looking for a rock star with grit - someone who considers themselves a closer with the ability to articulate a value proposition to anyone who asks and maybe even to those who don’t. You have established yourself as a successful enterprise level sales professional, but you still love the hunt.

What You'll Be Doing

• Driving full lifecycle enterprise sales by aggressively pursuing named accounts, walking with each through the sales process and closing test sites to demonstrate our value.
• Identifying sales opportunities from personally generated research to build a robust pipeline
• Facilitating the entire sales process - qualification, needs analysis, product demonstration, negotiation and close
• Documenting sales activities in our CRM, preparing reports and realistic forecasts – reporting your pipeline regularly to your CRO and executive leaders
• As an access control guru, working with your marketing, product and engineering teams to make sure they know about trends, competitors and new market opportunities

What You'll Bring To This Position

• Undergraduate degree in a business or technical discipline
• Around 10 years of demonstrated success selling into named accounts nationals
• Training and application of a structured sales methodology – Sandler, Solution Selling, Champion/Challenger or a similar discipline
• Experience in the security industry selling physical access hardware and software
• Documented achievements of $3-5m quotas for 3 consecutive years of since 2012
• Comfortable presenting and building trusted advisor relationships with C-level decisionmakers
• Self-motivated, possessing the ability to manage time, activities and priorities skillfully and without daily oversight
• A passion for learning new things and the willingness to grow in a startup environment
• Comfortable with occasional travel nationally

And What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Sales Development Representative - Outbound

Are you a true competitor and an emerging sales professional, looking to jump start your career? As a new member of our Sales Team, you will play a vital role in creating new B2B opportunities for RemoteLock. You’ll be initiating and following up on leads for Sales Executive to build the pipeline to achieve sales goals. If you enjoy working collaboratively in a fast-paced environment where your impeccable performance can be showcased, let’s talk.

What You'll Be Doing

• Working through your target list of prospects by systematically navigating your targets to engage them in conversation and elicit interest in RemoteLock
• Articulating the value of our platform using a documented prospecting methodology – yes, cold calling!
• Scheduling calls and demos for your Account Executives
• Researching and evaluating prospects prior to product demonstrations
• Collaborating with sales, marketing and executives to build a sales strategy for generative new opportunities and prospects
• Training across the entire organization giving you a broad understanding of the business
• Getting ready for your next step up in the organization by helping us level up as a team

What You'll Bring To This Position

• Undergraduate degree in a business discipline
• At least 1 year of experience in a sales development role with outbound prospecting responsibility
• Successful attainment of quota – goal crushers welcomed!
• Some exposure to B2B technology sales
• A high degree of empathy with the ability to navigate intense situations with grace
• Strong command of the English language – you’ll be communicating via phone and email almost all day long and not everyone is as technical as you are
• Intense curiosity for learning new concepts and share your knowledge openly
• Excitement for working toward team goals and the discipline to work independently on your contribution to those goals

And What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Sales Development Representative - Inbound

Are you a true competitor with a drive to win and looking to jump start your career? As a new member of our Sales Team, you will play a vital role in nurturing inbound leads for RemoteLock. You will be following up on leads, generating interest and setting appointments for your Account Executives. Your talents for establishing rapport and getting future customers excited about us is the key to your success. If you enjoy working collaboratively in a fast-paced environment where your internal drive will be showcased, let’s talk.

What You'll Be Doing

• Building a pool of qualified prospects to fill sales pipeline and drive sales goals by pursuing all inbound leads using a defined qualification process
• Scheduling calls and demos for the Account Executives
• Researching and evaluating prospects prior to product demonstrations
• Collaborating with sales and marketing to build a sales strategy for generating new prospects
• Training across the entire organization giving you a broad understanding of the business
• Tracking and recording your progress against sales quotas

What You'll Bring To This Position

• Undergraduate degree in a business discipline
• A passion for technology and how it can solve business problems
• Naturally competitive – you have ribbons, trophies or awards to show off your accomplishments
• A high degree of empathy with the ability to navigate intense situations with grace
• Strong command of the English language – you’ll be communicating via phone and email almost all day long and not everyone is as technical as you are
• Intense curiosity for learning new concepts and share your knowledge openly
• Excitement for working toward team goals and the discipline to work independently on your contribution to those goals

What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Digital Marketing Manager

As a key member of our marketing team you’ll be planning and executing digital campaigns that will drive revenue growth. You understand omnichannel marketing and how to plan the appropriate programs for direct, ecommerce and B2B revenue success. Your experience working in a dynamic, high-growth Saas we need to enhance our team. You’re a gifted project manager, ROI driven marketer, Google Analytics practitioner and HubSpot guru looking for a place to call make a real impact.

How you’ll spend your day:

Planning, implementing, and optimizing digital channels - web, content, social, SEO/SEM, PPC, email, demand, and lead generation
Developing and executing marketing campaigns and measuring performance, managing to both engagement and response rate targets
Optimizing campaign performance through testing including A/B and Multivariate of ad copy, creative, within landing pages, bidding strategies and negative keywords
Making recommendations for new programs that will elevate channel performance and expand our reach – keyword Revenue!
Implementing modern marketing processes and enhancing current practices by developing a playbook and training your team as necessary
Collaborating with content and design to develop and execute channel assets across multiple channels - website, content syndication, email, social media
Creating marketing performance reports and presenting insightful analysis to your leadership
Identifying potential data quality issues – assuming responsibility fo QA testing and guidance

What you’ll bring to the table:

BS/BA in media, communications, integrated marketing, or a closely related field
At least 4 years of experience as a professional marketing manager with an emphasis on demand generation, organic and paid media – in a B2B centered agency or SaaS company
Ability to work with diverse teams including sales/accounts, product, creative and marketing while consistently communicating and influencing strategic and cohesive direction
A creative thinker capable of generating new ideas and solving complex marketing challenges that result a measurable ROI
Exceptional written communication and presentation skills - you have the ability to interact with coworkers, customers and vendors to foster a cohesive vibe on your team.
Passionate, responsible, resourceful, problem solver with a “can do” attitude
A natural leader who enjoys coaching and mentoring others to reach their potential
Your Superpowers include multitasking and priority juggling
Goal oriented and driven to meet deadlines

As part of the team you’ll enjoy:

A competitive compensation plan and benefits
A collaborative environment with a supportive leadership team
The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Freelance Copywriter

As a flexible member of our creative team you will work with our Creative Director to author clear, concise, and persuasive marketing content that will increase traffic and engagement in support of our sales goals. Your challenge will be to translate complex ideas into long form content such as whitepapers, sales slicks, and case studies, stretching yourself to find a style that dances between professional and profound. Your portfolio includes demonstrations of your work with software or B2B enterprise products.

Some of what needs to be done:

Researching, educating, and validating each project
Interviewing stakeholders to gain insight and perspective for the assignment
Designing your strategy —what’s the big idea? What’s the best argument?
Producing work as a master Copywriter—finding a way to communicate that idea, based on the strategy, informed by your research, guided by best practices
Pushing conventional thinking and constantly looking for new/better/inspirational methods of getting your message out
Incorporating rounds of feedback from stakeholders ….
Remaining flexible with our shifting priorities – and we’ll do the same for you

What you’ll show us:

A Bachelor’s degree in journalism, communication, advertising, or related field
At least 4 years of experience as a marketing copywriter - bonus points for working with B2B enterprise clients
An incredible portfolio that proudly boasts your exceptional work; datasheets, whitepapers, infographics and other engaging content
Ability to condense highly technical, sometimes dry concepts into concise, meaningful content while adjusting your writing style and vocabulary to different audiences
An eye for detail even in a fast-paced environment with multiple projects and competing aggressive deadlines
Some availability for in office work as required

As part of the team you’ll enjoy:

A competitive compensation plan and benefits
A collaborative environment with a supportive leadership team
The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Content/Technical Writer

We need a Technical Writer to produce high-quality documentation that contributes to
the overall success of our company, solutions and products. You will join a small team
of marketing professionals who work collaboratively to market, brand, position and grow
RemoteLock to a world class company.

Technical Writer Job Summary
The successful applicant will be responsible for creating technical content, white papers,
solutions briefs, gated content for marketing campaigns and website content, with the
ability explain complex information in a clear and concise manner and working with
marketing and technical staff to ensure accuracy of all RemoteLock content. If you have
previous experience as a Technical Writer in the high-tech, internet, IoT industry or
other technical industries, we encourage you to apply.

Content/Technical Writer Responsibilities
• Plan, develop, organize, write and edit white papers, how to guides, blogs,
solutions guides, technical product overviews and website content.
• Research, develop and document technical documentation and marketing
content.
• Produce electronic documentation for marketing distribution and content
marketing.
• Analyze documents to maintain continuity of style of content
• Manage updates and revisions to content.
• Producing high-quality documentation that is appropriate for its intended
audience
• Working with internal teams on product and documentation requirements
• Writing easy-to-understand user interface text, online help and developer guides
• Work with internal teams to obtain an in-depth understanding of the product and
the documentation requirements
• Produce high-quality documentation that meets applicable standards and is
appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing
opportunities

Content/Technical Writer Skills
• Bachelor’s Degree in Marketing or related field.
• Proven experience working in a technical writing position.
• Excellent written and verbal communication skills.
• Proficiency with MS Office suite.
• Strong attention to detail.
• Able to write in explanatory and procedural styles for multiple audiences.
• Skilled at prioritization and multi-tasking.
• Ability to deliver high quality documentation with attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily
understandable in text and pictures.

Email to apply

Customer Support Representative

As a Customer Support team member, the primary responsibility is supporting Remote Lock customer issues with the use of our web based software and the implementation and support of connected locks.

Accountability

Tier 1 and Tier 2 support for incoming client phone calls and emails
Taking ownership of client issues and resolving their primary concerns
Listening and clarifying customer concerns, determining the root cause of the problem and explaining in simple, understandable, and polite terms how to resolve their issue
Troubleshooting of lock hardware (including physical installation, connection to Wifi, and post-installation maintenance in Remote Lock software
Scheduling outbound client appointments for lock and software support
Providing direct expertise to customers on the use of Remote Lock Software as a Service offering to appropriate manage access to their properties and access users
Process customer warranty or refund claims
Maintain ticket information using Zen Desk, including but not limited to appropriate tagging of concerns, warranty and fulfillment information
Maintaining Customer Satisfaction Scores (CSAT) and follow-up with customers to address concerns resulting in improved CSAT
Work directly with individuals purchasing locks online to correct bad product reviews on Amazon
Minimize client cancellations due to service quality challenges

Requirements

Proven customer support experience, ideally with IoT (internet of things) products
Excellent Communication Skills (email and phone) and strong empathy and patience.
Strong phone communication skills; Clear annunciation, the ability to explain complex concepts in a simple manner, and active listening skills.
Customer orientation and ability to adapt/respond to different types of people and personalities.
Ability to multi-task, prioritize, and manage time effectively
Working knowledge of customer service software, ticketing system, databases and tools (Zen Desk and Net Suite are pluses)
Advanced troubleshooting and mechanical inclination
Attention to detail and excellent follow-up and research skills, along with an inherent desire to GET THINGS RIGHT THE FIRST TIME
Awareness of industry’s latest technology trends and applications, and Wi-Fi network knowledge a plus!

Email to apply