Careers at RemoteLock

Imagine unlocking the door on a property half way around the world from your phone…and that’s just the beginning. Whether your managing guest and maintenance access to a vacation rental or the IT assets of Fortune 50 enterprises, we are securely opening doors 60 million times a year from the cloud.

RemoteLock continues to perfect the connection between people, places and things with software and devices that greatly simplify access control for homeowners, vacation rental owners, property managers, small to medium businesses, national retailers and some of the largest companies in the world. We bring the power of its cloud connected access control platform to owners of locks from Yale, Schlage, Kwikset and Commercial Access Control Systems as well as our own market leading RemoteLock WiFi devices.

RemoteLock, recently recognized as one of Colorado’s Top 50 Companies to Watch and a 2018 Gazelle by the city of Denver. We are experiencing tremendous growth and portfolio expansion and we are looking for talented associates to join our deeply committed team.

Current Openings at RemoteLock

DevOps/IT Engineer
Director of Enterprise Sales
Regional Sales Manager - West
Sales Development Representative - Outbound
Sales Development Representative - Inbound
Senior Firmware Engineer
Copywriter
Graphic Designer
Customer Support Representative

Full Job Listings Are Listed Below
Please email, no calls.

DevOps/IT Engineer

The DevOps/IT Engineer role at RemoteLock is a combination of traditional IT skills and DevOps production infrastructure support, maintenance and new enhancements. We’re seeking a talented individual that can assume the part-time IT responsibilities of our office infrastructure ( laptop builds, software access & configuration, networking support, etc.) for new and existing employees, but primarily focus on the management and support our AWS-hosted development, test, and production server environments.

This is a technical role that collaborates with software developers, quality assurance analysts, project managers, and other IT staff members to manage code releases and develop/maintain/improve the system platform and infrastructure, with a focus on automation of continuous integration/continuous delivery processes. The DevOps Engineer possesses the general qualifications of an IT support engineer and a junior software developer but with a specific DevOps focus. The DevOps Engineer will be expected to perform and participate in the following responsibilities with guidance from senior level architects and engineers.

Key Responsibilities and Duties:

As a DevOps/IT Engineer, the primary responsibility is to provide RemoteLock employees with reliable office infrastructure and to support, monitor, maintain and enhance our development, QA, and global production environments hosted at AWS. The split between DevOps and IT duties for this role is expected to be 80% - 20% respectively.

Specific responsibilities include:

Order, build & configure laptop OS and 3rd party software for employee onboarding.
Support internal and external employees with office infrastructure (networking, wifi, printers, software access, etc.)
Support building new systems environments, and upgrading/patching existing ones, through the use of automation tooling; build and test automation tools for infrastructure provisioning.
Design and implement build, deployment, and configuration management tools
Build, maintain, and monitor configuration standards.
Build, maintain and manage continuous integration (CI) and continuous delivery (CD) tools.
Assist with code deployments in all environments.
Formulate and develop new ideas to improve development delivery.
Develop ways to monitor system metrics, and improve system performance.
Develop and improve best practices in employee onboarding and deployment/monitoring processes
Provide technical guidance and educate team members and coworkers on development and operations.
On-call support

Qualifications:

Past experience in traditional IT role (this is expected to be only 20% of day to day responsibilities)
Minimum of 1-2 years of experience in a DevOps or related role
Strong knowledge of AWS, it’s architecture and systems and services. AWS certification(s) make you a strong candidate
Experience with Terraform
Experience with Ansible
Awareness of IT and DevOps technology trends and applications
Git workflow including general code management, branching, committing, and merging
Advanced troubleshooting skills
Excellent verbal and written communication skills
Customer orientation and ability to adapt/respond to different types of people and personalities.

Director of Enterprise Sales

Are you a quota buster looking for your next adventure? Do you consider yourself a problem solver with a passion for challenging archaic solutions with the power and efficiency of the cloud? Do you have deep knowledge of the physical security and access control markets? If so, keep reading! We are looking for a rock star with grit - someone who considers themselves a closer with the ability to articulate a value proposition to anyone who asks and maybe even to those who don’t. You have established yourself as a successful enterprise level sales professional, but you still love the hunt.

What You'll Be Doing

• Driving full lifecycle enterprise sales by aggressively pursuing named accounts, walking with each through the sales process and closing test sites to demonstrate our value.
• Identifying sales opportunities from personally generated research to build a robust pipeline
• Facilitating the entire sales process - qualification, needs analysis, product demonstration, negotiation and close
• Documenting sales activities in our CRM, preparing reports and realistic forecasts – reporting your pipeline regularly to your CRO and executive leaders
• As an access control guru, working with your marketing, product and engineering teams to make sure they know about trends, competitors and new market opportunities

What You'll Bring To This Position

• Undergraduate degree in a business or technical discipline
• Around 10 years of demonstrated success selling into named accounts nationals
• Training and application of a structured sales methodology – Sandler, Solution Selling, Champion/Challenger or a similar discipline
• Experience in the security industry selling physical access hardware and software
• Documented achievements of $3-5m quotas for 3 consecutive years of since 2012
• Comfortable presenting and building trusted advisor relationships with C-level decisionmakers
• Self-motivated, possessing the ability to manage time, activities and priorities skillfully and without daily oversight
• A passion for learning new things and the willingness to grow in a startup environment
• Comfortable with occasional travel nationally

And What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Regional Sales Manager - West

Are you a channel sales quota buster looking for your next adventure? Do you consider yourself a problem solver with a passion for challenging archaic solutions with the power and efficiency of the cloud? Do you have deep knowledge of the physical security and access control markets? If so, keep reading! We are looking for a rock star with grit - someone who considers themselves a closer with the ability to articulate a value proposition to anyone who asks and maybe even to those who don’t. You have established yourself as a successful channel sales professional, and you love the hunt.

RemoteLock is looking for a Regional Dealer Sales Manager (RDSM) for Western United States & Canada. The RDSM is responsible for prospecting and developing business within an assigned territory, establish relationships with key decision-makers (President, VP of Sales, Sales Manager, and Technicians) and drive the sales process from prospect through close under the guidance of the Revenue Team Leadership. The Regional Dealer Sales Manager will be responsible for detailed knowledge of the complete portfolio of RemoteLock solutions as well as general knowledge of components and systems supported through integration (Software Platforms and wireless locks by other OEMs). This is an outside sales position and requires travel throughout an assigned territory. The RDSM can be based in any major city west of Denver, with a preference for candidates based in the Los Angeles, San Francisco or Phoenix area.

What You'll Be Doing

Exceeding sales goals by selling through a combination of dealers, distributors, system integrators and end users within the assigned territory.
Demonstrating the RemoteLock SaaS platform and hardware to dealers, security consultants, system integrators, end-users, and other interested parties.
Maintaining and expanding customer base by supporting key customers as well as identifying new customer opportunities.
Prospecting, recruiting, cultivating and growing new dealers/distributors in the region.
Managing an authorized dealer/distributor sales team to maximize sales revenue in the region.
Developing and implementing specific plans to ensure growth both long and short-term through authorized dealers/distributors.
Assisting dealer sales personnel in finding and closing end-users’ opportunities.
Providing continual education and support to dealers/distributors on product strategies, improvements and innovations.
Respond to dealer end-user customer requests for information in a timely manner. Such requests include but may not be limited to; system design support, product feature and capability descriptions, price quotations, and review/response to system requirement specifications.
Collaborating with the senior executive team to establish and execute sales goals for the region.
Forecasting annual, quarterly sales targets.
Identifying and reporting opportunities for RemoteLock to improve its competitive product advantages, operational efficiencies, and overall profitability.
Reviewing and managing regional travel budget.
Improving overall job knowledge through educational seminars, professional trade publications, attending industry trade shows, and maintaining personnel trade network.
Expected to travel within the territory assigned. Other travel includes participation at industry trade shows 2-3 times each year and occasional travel outside of the assigned territory.

What you will bring to this position

Minimum of 5 years of security system sales experience and ACS.
Verifiable track record of prospecting, qualifying, signing up and supporting new dealer opportunities to exceed quota.
Channel field sales experience is required. (NOT business development, overlay or inside sales).
Successful experience selling as an employee of a major security vendor within the last five years.
Two plus years’ experience selling in a defined territory and an established current client base.
Consultative/solutions sales experience, formal training, software sales, information security, internet.
Excellent communication skills, both verbal and written.
Demonstrate self-confidence, energy and enthusiasm in a professional manner.
Present ideas, expectations and information in a concise, well-organized way.
Must have prior experience with public speaking roles.
Bachelor’s degree. Additional years of experience are an acceptable substitute for a college degree.
Must have a valid US Passport and able to travel to Canada.
You are located in Denver or further west, near a major airport. Ideally candidates are located in the LA, Phoenix, or the Bay Area.

Email to apply

Sales Development Representative - Outbound

Are you a true competitor and an emerging sales professional, looking to jump start your career? As a new member of our Sales Team, you will play a vital role in creating new B2B opportunities for RemoteLock. You’ll be initiating and following up on leads for Sales Executive to build the pipeline to achieve sales goals. If you enjoy working collaboratively in a fast-paced environment where your impeccable performance can be showcased, let’s talk.

What You'll Be Doing

• Working through your target list of prospects by systematically navigating your targets to engage them in conversation and elicit interest in RemoteLock
• Articulating the value of our platform using a documented prospecting methodology – yes, cold calling!
• Scheduling calls and demos for your Account Executives
• Researching and evaluating prospects prior to product demonstrations
• Collaborating with sales, marketing and executives to build a sales strategy for generative new opportunities and prospects
• Training across the entire organization giving you a broad understanding of the business
• Getting ready for your next step up in the organization by helping us level up as a team

What You'll Bring To This Position

• Undergraduate degree in a business discipline
• At least 1 year of experience in a sales development role with outbound prospecting responsibility
• Successful attainment of quota – goal crushers welcomed!
• Some exposure to B2B technology sales
• A high degree of empathy with the ability to navigate intense situations with grace
• Strong command of the English language – you’ll be communicating via phone and email almost all day long and not everyone is as technical as you are
• Intense curiosity for learning new concepts and share your knowledge openly
• Excitement for working toward team goals and the discipline to work independently on your contribution to those goals

And What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Sales Development Representative - Inbound

Are you a true competitor with a drive to win and looking to jump start your career? As a new member of our Sales Team, you will play a vital role in nurturing inbound leads for RemoteLock. You will be following up on leads, generating interest and setting appointments for your Account Executives. Your talents for establishing rapport and getting future customers excited about us is the key to your success. If you enjoy working collaboratively in a fast-paced environment where your internal drive will be showcased, let’s talk.

What You'll Be Doing

• Building a pool of qualified prospects to fill sales pipeline and drive sales goals by pursuing all inbound leads using a defined qualification process
• Scheduling calls and demos for the Account Executives
• Researching and evaluating prospects prior to product demonstrations
• Collaborating with sales and marketing to build a sales strategy for generating new prospects
• Training across the entire organization giving you a broad understanding of the business
• Tracking and recording your progress against sales quotas

What You'll Bring To This Position

• Undergraduate degree in a business discipline
• A passion for technology and how it can solve business problems
• Naturally competitive – you have ribbons, trophies or awards to show off your accomplishments
• A high degree of empathy with the ability to navigate intense situations with grace
• Strong command of the English language – you’ll be communicating via phone and email almost all day long and not everyone is as technical as you are
• Intense curiosity for learning new concepts and share your knowledge openly
• Excitement for working toward team goals and the discipline to work independently on your contribution to those goals

What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Senior Firmware Engineer

As the Senior Firmware Engineer, you will be responsible for developing embedded solutions for the RemoteLock suite of wifi-connected locks. The engineer should be innovative and highly skilled in design and development of firmware on resource constrained tiny embedded system and power with no OS. The role will also be responsible for system level development including wireless / BLE protocols, handshake mechanisms, and communication with iOS and Android devices and cloud base software.

Requirements

8 plus years as a firmware developer
5 plus years of deep firmware design and development experience
Experience working with Electrical and Software Engineers collaborating on requirements
Ability to work with internal and external designers to optimize board performance against requirements
Expert in bare metal development
Expert in low level C and C++ programming
Expert in battery optimization for maximum device life
Expert in BLE (Bluetooth Low Energy) and 802.11 protocols
Experience in security / encryption for authentication and data integrity
Experienced in STM32 processors subsystems
Ability to develop for low power ARM MCU
Fluent in JTAG, UART, I2C, SPI and other interfaces
Knowledge of embedded system tool chains (IDEs, compilers, linkers, debuggers, git)
Ability to read schematics
Ability to test and debug complex problems using basic test equipment
Bachelor’s degree in Electrical Engineering or a relevant field
Proven ability to develop project scope, budget, timeline and risk assessments for predictable date planning on new development

Email to apply

Customer Support Representative

As a Customer Support team member, the primary responsibility is supporting Remote Lock customer issues with the use of our web based software and the implementation and support of connected locks.

Accountability

Tier 1 and Tier 2 support for incoming client phone calls and emails
Taking ownership of client issues and resolving their primary concerns
Listening and clarifying customer concerns, determining the root cause of the problem and explaining in simple, understandable, and polite terms how to resolve their issue
Troubleshooting of lock hardware (including physical installation, connection to Wifi, and post-installation maintenance in Remote Lock software
Scheduling outbound client appointments for lock and software support
Providing direct expertise to customers on the use of Remote Lock Software as a Service offering to appropriate manage access to their properties and access users
Process customer warranty or refund claims
Maintain ticket information using Zen Desk, including but not limited to appropriate tagging of concerns, warranty and fulfillment information
Maintaining Customer Satisfaction Scores (CSAT) and follow-up with customers to address concerns resulting in improved CSAT
Work directly with individuals purchasing locks online to correct bad product reviews on Amazon
Minimize client cancellations due to service quality challenges

Requirements

Proven customer support experience, ideally with IoT (internet of things) products
Excellent Communication Skills (email and phone) and strong empathy and patience.
Strong phone communication skills; Clear annunciation, the ability to explain complex concepts in a simple manner, and active listening skills.
Customer orientation and ability to adapt/respond to different types of people and personalities.
Ability to multi-task, prioritize, and manage time effectively
Working knowledge of customer service software, ticketing system, databases and tools (Zen Desk and Net Suite are pluses)
Advanced troubleshooting and mechanical inclination
Attention to detail and excellent follow-up and research skills, along with an inherent desire to GET THINGS RIGHT THE FIRST TIME
Awareness of industry’s latest technology trends and applications, and Wi-Fi network knowledge a plus!

Email to apply

Copywriter

RemoteLock is looking for a talented copywriter, storyteller and marketer. As a member of our team you will work with the creative director to author marketing content that drives customer engagement and helps define RemoteLock’s brand voice. You have a passion for marketing messaging and writing great headlines. You are excited to take on big, complicated ideas and translate them into long form content like case studies, whitepapers and web pages. As a writer, you take great pride in the quality of your work and have impeccable grammar and proofreading skills.

Responsibilities:

Researching and understanding new markets, customers and products.
Interviewing stakeholders to gain insight and shape your writing.
Distilling complex ideas down into compelling, digestible content.
Discovering creative narratives and insights to bring your work to life.
Turning technical, sometimes dry, concepts into compelling marketing content, while adjusting your writing style and vocabulary to different audiences.
Being a proactive problem solver; when you encounter an obstacle, you find a way around it.
Working quickly and flexibly in a startup environment.

Requirements:

Passion for your writing, and drive to always improve.
At least 4 years of experience as a marketing copywriter, preferably with experience in B2B, enterprise SaaS, or technology.
A portfolio that highlights your exceptional work, including examples of websites, articles, case studies, advertising and more.
Ability to aggregate and synthesize large volumes of information from many sources.
Comfortable working through the ambiguity and change common in startups.
Well-rounded experience writing compelling headlines, as well as longform content.
Strong editing skills with an eye for detail.
Strong collaboration skills, and openness to feedback.
Great project management skills and an organized mind.

Email to apply

Graphic Designer

RemoteLock is looking for a junior to mid-level graphic designer to join our marketing team. You will work with the creative director, copywriter, and stakeholders throughout the company to design professional marketing content of all kinds. You have a passion for your work and enjoy collaborating and iterating rapidly in an ever changing startup environment. You feel comfortable designing both print and digital media, and have strong foundational design skills.

Responsibilities:

Working with a creative director to develop branding and content that stands out from the competition.
Collaborating with stakeholders throughout the company to create work that meets their objectives.
Following design best practices and guidelines to work efficiently and thoughtfully.
Working on a variety of design priorities which can change on a day to day basis.
Staying realistic when setting timelines and scope of projects, so that you make and meet your commitments consistently.
Handling the urgent design needs that can pop up each day at a startup.
Bringing visual creativity and craftsmanship to every project.

Requirements:

BA/BS degree in Design or equivalent practical design experience.
2+ Years of professional design experience.
Excellent skills with Photoshop, Illustrator and Indesign.
A portfolio that highlights your exceptional work, and shows a breadth of technical skills.
Strong understanding of design principles and typography.
Ability to design for both print and digital media.
Experience making marketing collateral like brochures, datasheets and event handouts.
Experience with setting up files for printers/prepress.
Low ego, strong collaboration skills, and openness to feedback.
Good project management skills and a thoughtful approach to design.

Email to apply