Careers | RemoteLock

Careers

LockState solves the problems for property managers and owners who need to control access for their guests, renters and service people. Our solutions eliminate the problems of remotely managing property access, including: the expense and hassle of key exchanges, the disruption of early check-ins and overstays, and eliminates the security risks of unauthorized access. Headquartered in Denver, Colorado, we’re scaling to the enterprise and responsibly fast. At LockState you'll be joining the exploding industry of smart home systems and smart buildings. Our environment is fast-paced yet casual and filled with team members that are intelligent, fun, friendly, ego-free and driven to create a market leader. Interested?

Apply for positions at sales@lockstate.com

Sales Account Manager (SAM)

As a new member of the enterprise sales group you’ll be focused on skillfully representing the entire Lockstate product portfolio in order to expand usage in existing accounts and evangelize products into new customers. This is a quota carrying position, so your competitive nature and fearlessness will play here every day. We are looking for that athlete – the individual who will navigate difficulties, remove roadblocks and cross the finish line – it’s just how you’re wired.

Here’s what needs to be done:

Generating qualified leads based on our most successful customer profile – working to identify the appropriate contacts, establishing rapport, gauging interest, building trust and walking with each individual through the buying process
Taking inbound leads and navigating the buying cycle with them through successful closure
Consistently meeting your quota and profitability targets
Becoming a Lockstate product genius – every new feature immediately becomes part of your repertoire
Managing customer interactions and demonstrations via webinar and video conferencing
Coordinating the involvement of sales, support, marketing, service and anyone else who needs to be involved in order to delight our customers
Recommending changes in products, features, service and policies in order to always maintain our position as a leader in the market
Pitching in wherever you can and stretching yourself professionally – after all we are a small team!

What you’ll bring to the team:

An undergraduate degree and 3 years of experience selling SaaS or other software solutions into large accounts
Inside sales and account management skills – the ability to engage an influence without the benefit of in person meetings
Consistent performance against quota for the past 2 consecutive years
Refined communication style – polished personal presentation with the ability to communicate in writing and verbally with a technically diverse audience
A drive to succeed – You are energized by the hunt, committed to the sales process, competitive with a “never-quit” attitude, determined to produce results and achieve assigned goals
Accountability for individual performance - internally motivated to achieve your goals and inspire the best in others as well

And what you’ll enjoy as a member of the team: A competitive compensation plan and benefits A collaborative environment with a supportive leadership team The opportunity to contribute to a wildly fun and disruptive technology

Department
Sales
Job Type
Full-time
Benefits
Base salary plus variable comp – DOE (Depends on Experience)
Health benefits
PTO

Email sales@lockstate.com to apply

Customer Support Technician

RemoteLock was the first company to invent a WiFi door lock and is also a pioneer in other Internet of Things (IoT) technologies. We are a software and door lock company that is experiencing high growth. With a start-up atmosphere, our newly launched software is revolutionizing industries in the sharing economy like Airbnb. We are looking for some additional members of our team to help us deliver world-class customer experience.

As Customer Support Technician, you will be working with a team of support specialists in Lockstate’s customer service department. The Support specialist handles incoming customer service & support calls, tickets, and live chat. Ideal candidates will have previous customer service experience technical troubleshooting and phone support experience, be technically minded, have no fear of repairing your own electronics, and possess a basic knowledge of networking. This is a great chance to join a growing company in a very exciting industry.

Key Responsibilities

Managing large amounts of incoming calls
Take ownership of customer's issues and follow problems through to resolution
Identifying and assessing customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service department targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Skills & Qualifications

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Working knowledge of customer service software, ticketing system, databases and tools
Awareness of industry’s latest technology trends and applications Wi-Fi network knowledge a plus!
Advanced troubleshooting and multi-tasking skills
Attention to detail and excellent follow-up and research skills along with an inherent desire to GET THINGS RIGHT THE FIRST TIME

Department
Support
Job Type
Full-time
Benefits
Base salary – DOE (Depends on Experience)
Health benefits
PTO

Email sales@lockstate.com to apply

Sales Support Associate (SSA)

As a key member of the sales team you provide Air Traffic Control for your group. We have a bunch of inbound emails, phone calls and web inquiries that need appropriate handling. Your energy, enthusiasm for our products and genuine drive to be helpful is what we are after. You might have a year or two of professional experience under your belt – maybe in the hospitality industry. This role is specifically designed as an entry point for promotion to our enterprise sales team. If you are looking for a springboard for your future we’d like to chat.

Here’s what needs to be done:

Fielding incoming sales inquiries and customer orders by telephone, email or online systems to the appropriate sales team member
Generating sales orders from inbound channels for smaller customers and processing the orders to closure
Keeping copious documentation of all activity in our CRM – this is where your attention to detail comes in handy
Becoming a Lockstate product genius – every new feature immediately becomes part of your repertoire
Striving to meet personal targets and departmental goals
Coordinating the involvement of sales, support, marketing, service and anyone else who needs to be involved in order to delight our customers
Helping out with demos and product presentations whenever you can
Providing administrative assistance to your leadership team – after all we are a small company and everyone sports a collection of hats

How you would describe your expertise:

Service Oriented – you understand human nature, manage difficult or emotional situations, responsive to client needs, honor commitments, and are motivated to build relationships and solve problems. Your glass is always half-full!
Persistent – You take initiative, serve clients with energy and drive, see all actions to closure (especially in the face of resistance or setbacks), are assertive, find a way to achieve desired results
Communication Superstar – You engage others, appropriately set expectations, actively listen and seek information not freely provided, have a mastery of both written and verbal communication in their many forms
Driven to Succeed – You are motivated by the hunt, committed to the sales process, competitive with a “never-quit” attitude, determined to produce results and achieve assigned goals
Highly Accountable –You take responsibility for individual performance, document all sales efforts, understand and meet activity goals, possess superior time-management skills, work well independently and as part of a team

And what you’ll enjoy as a member of the team:

A competitive compensation plan and benefits
A collaborative environment with a supportive leadership team
The opportunity to contribute to a wildly fun and disruptive technology

Department
Sales
Job Type
Full-time
Benefits
Base salary plus variable comp – DOE (Depends on Experience)
Health benefits
PTO

Email sales@lockstate.com to apply