Careers at RemoteLock

RemoteLock is the leading provider of cloud-based access control and smart lock management software. We save our customers time, money and manpower by consolidating connected locks onto an easy-to-use SaaS platform.

We open doors across the world more than 100 million times per year, secure doors in more than 65 countries and engage with more than 40 million users on our platform each year.

We're headquartered in Denver, Colorado and backed by KKE, Iron Gate Capital, Nelnet, and Service Provider Capital. RemoteLock was recently recognized as one of Colorado’s Top 50 Companies to Watch and a 2018 Gazelle by the city of Denver. We are looking for talented, motivated people to join our growing team.

Current Openings at RemoteLock

DevOps/IT Engineer
Sales Development Representative - Outbound
Sales Development Representative - Inbound
Senior Firmware Engineer
Customer Support Representative
Marketing Demand Manager

Full Job Listings Are Listed Below
Please email, no calls.

DevOps/IT Engineer

The DevOps/IT Engineer role at RemoteLock is a combination of traditional IT skills and DevOps production infrastructure support, maintenance and new enhancements. We’re seeking a talented individual that can assume the part-time IT responsibilities of our office infrastructure ( laptop builds, software access & configuration, networking support, etc.) for new and existing employees, but primarily focus on the management and support our AWS-hosted development, test, and production server environments.

This is a technical role that collaborates with software developers, quality assurance analysts, project managers, and other IT staff members to manage code releases and develop/maintain/improve the system platform and infrastructure, with a focus on automation of continuous integration/continuous delivery processes. The DevOps Engineer possesses the general qualifications of an IT support engineer and a junior software developer but with a specific DevOps focus. The DevOps Engineer will be expected to perform and participate in the following responsibilities with guidance from senior level architects and engineers.

Key Responsibilities and Duties:

As a DevOps/IT Engineer, the primary responsibility is to provide RemoteLock employees with reliable office infrastructure and to support, monitor, maintain and enhance our development, QA, and global production environments hosted at AWS. The split between DevOps and IT duties for this role is expected to be 80% - 20% respectively.

Specific responsibilities include:

Order, build & configure laptop OS and 3rd party software for employee onboarding.
Support internal and external employees with office infrastructure (networking, wifi, printers, software access, etc.)
Support building new systems environments, and upgrading/patching existing ones, through the use of automation tooling; build and test automation tools for infrastructure provisioning.
Design and implement build, deployment, and configuration management tools
Build, maintain, and monitor configuration standards.
Build, maintain and manage continuous integration (CI) and continuous delivery (CD) tools.
Assist with code deployments in all environments.
Formulate and develop new ideas to improve development delivery.
Develop ways to monitor system metrics, and improve system performance.
Develop and improve best practices in employee onboarding and deployment/monitoring processes
Provide technical guidance and educate team members and coworkers on development and operations.
On-call support

Qualifications:

Past experience in traditional IT role (this is expected to be only 20% of day to day responsibilities)
Minimum of 1-2 years of experience in a DevOps or related role
Strong knowledge of AWS, it’s architecture and systems and services. AWS certification(s) make you a strong candidate
Experience with Terraform
Experience with Ansible
Awareness of IT and DevOps technology trends and applications
Git workflow including general code management, branching, committing, and merging
Advanced troubleshooting skills
Excellent verbal and written communication skills
Customer orientation and ability to adapt/respond to different types of people and personalities.

Sales Development Representative - Outbound

Are you a true competitor and an emerging sales professional, looking to jump start your career? As a new member of our Sales Team, you will play a vital role in creating new B2B opportunities for RemoteLock. You’ll be initiating and following up on leads for Sales Executive to build the pipeline to achieve sales goals. If you enjoy working collaboratively in a fast-paced environment where your impeccable performance can be showcased, let’s talk.

What You'll Be Doing

• Working through your target list of prospects by systematically navigating your targets to engage them in conversation and elicit interest in RemoteLock
• Articulating the value of our platform using a documented prospecting methodology – yes, cold calling!
• Scheduling calls and demos for your Account Executives
• Researching and evaluating prospects prior to product demonstrations
• Collaborating with sales, marketing and executives to build a sales strategy for generative new opportunities and prospects
• Training across the entire organization giving you a broad understanding of the business
• Getting ready for your next step up in the organization by helping us level up as a team

What You'll Bring To This Position

• Undergraduate degree in a business discipline
• At least 1 year of experience in a sales development role with outbound prospecting responsibility
• Successful attainment of quota – goal crushers welcomed!
• Some exposure to B2B technology sales
• A high degree of empathy with the ability to navigate intense situations with grace
• Strong command of the English language – you’ll be communicating via phone and email almost all day long and not everyone is as technical as you are
• Intense curiosity for learning new concepts and share your knowledge openly
• Excitement for working toward team goals and the discipline to work independently on your contribution to those goals

And What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Sales Development Representative - Inbound

Are you a true competitor with a drive to win and looking to jump start your career? As a new member of our Sales Team, you will play a vital role in nurturing inbound leads for RemoteLock. You will be following up on leads, generating interest and setting appointments for your Account Executives. Your talents for establishing rapport and getting future customers excited about us is the key to your success. If you enjoy working collaboratively in a fast-paced environment where your internal drive will be showcased, let’s talk.

What You'll Be Doing

• Building a pool of qualified prospects to fill sales pipeline and drive sales goals by pursuing all inbound leads using a defined qualification process
• Scheduling calls and demos for the Account Executives
• Researching and evaluating prospects prior to product demonstrations
• Collaborating with sales and marketing to build a sales strategy for generating new prospects
• Training across the entire organization giving you a broad understanding of the business
• Tracking and recording your progress against sales quotas

What You'll Bring To This Position

• Undergraduate degree in a business discipline
• A passion for technology and how it can solve business problems
• Naturally competitive – you have ribbons, trophies or awards to show off your accomplishments
• A high degree of empathy with the ability to navigate intense situations with grace
• Strong command of the English language – you’ll be communicating via phone and email almost all day long and not everyone is as technical as you are
• Intense curiosity for learning new concepts and share your knowledge openly
• Excitement for working toward team goals and the discipline to work independently on your contribution to those goals

What You'll Enjoy

• A competitive compensation plan and benefits
• A collaborative environment with a supportive leadership team
• The opportunity to contribute to a wildly fun and disruptive technology

Email to apply

Senior Firmware Engineer

As the Senior Firmware Engineer, you will be responsible for developing embedded solutions for the RemoteLock suite of wifi-connected locks. The engineer should be innovative and highly skilled in design and development of firmware on resource constrained tiny embedded system and power with no OS. The role will also be responsible for system level development including wireless / BLE protocols, handshake mechanisms, and communication with iOS and Android devices and cloud base software.

Requirements

8 plus years as a firmware developer
5 plus years of deep firmware design and development experience
Experience working with Electrical and Software Engineers collaborating on requirements
Ability to work with internal and external designers to optimize board performance against requirements
Expert in bare metal development
Expert in low level C and C++ programming
Expert in battery optimization for maximum device life
Expert in BLE (Bluetooth Low Energy) and 802.11 protocols
Experience in security / encryption for authentication and data integrity
Experienced in STM32 processors subsystems
Ability to develop for low power ARM MCU
Fluent in JTAG, UART, I2C, SPI and other interfaces
Knowledge of embedded system tool chains (IDEs, compilers, linkers, debuggers, git)
Ability to read schematics
Ability to test and debug complex problems using basic test equipment
Bachelor’s degree in Electrical Engineering or a relevant field
Proven ability to develop project scope, budget, timeline and risk assessments for predictable date planning on new development

Email to apply

Customer Support Representative

As a Customer Support team member, the primary responsibility is supporting Remote Lock customer issues with the use of our web based software and the implementation and support of connected locks.

Accountability

Tier 1 and Tier 2 support for incoming client phone calls and emails
Taking ownership of client issues and resolving their primary concerns
Listening and clarifying customer concerns, determining the root cause of the problem and explaining in simple, understandable, and polite terms how to resolve their issue
Troubleshooting of lock hardware (including physical installation, connection to Wifi, and post-installation maintenance in Remote Lock software
Scheduling outbound client appointments for lock and software support
Providing direct expertise to customers on the use of Remote Lock Software as a Service offering to appropriate manage access to their properties and access users
Process customer warranty or refund claims
Maintain ticket information using Zen Desk, including but not limited to appropriate tagging of concerns, warranty and fulfillment information
Maintaining Customer Satisfaction Scores (CSAT) and follow-up with customers to address concerns resulting in improved CSAT
Work directly with individuals purchasing locks online to correct bad product reviews on Amazon
Minimize client cancellations due to service quality challenges

Requirements

Proven customer support experience, ideally with IoT (internet of things) products
Excellent Communication Skills (email and phone) and strong empathy and patience.
Strong phone communication skills; Clear annunciation, the ability to explain complex concepts in a simple manner, and active listening skills.
Customer orientation and ability to adapt/respond to different types of people and personalities.
Ability to multi-task, prioritize, and manage time effectively
Working knowledge of customer service software, ticketing system, databases and tools (Zen Desk and Net Suite are pluses)
Advanced troubleshooting and mechanical inclination
Attention to detail and excellent follow-up and research skills, along with an inherent desire to GET THINGS RIGHT THE FIRST TIME
Awareness of industry’s latest technology trends and applications, and Wi-Fi network knowledge a plus!

Email to apply

Marketing Demand Manager

As a Marketing Demand Gen Manager you will own planning, executing, and optimizing digital marketing programs to support our sales efforts and drive company growth goals. You will develop, execute, track and optimize effective marketing programs and campaigns using a multi-channel approach including but not limited to: digital marketing, email, web, paid digital ads, and sales enablement materials.You will own generating sales leads (MQLs and SQLs) for a SaaS based software company in the IoT space.

The successful candidate loves to geek out analyzing marketing performance metrics and has a relentless focus on continually optimizing campaigns. The role requires someone who is never satisfied with “good enough,” is a thinker and a doer, and someone who can manage multiple campaigns and programs at one time.

Key Responsibilities:

Build the demand engine for increasing awareness, driving marketing and sales qualified leads (MQLs and SQLs) and optimizing conversion for a SaaS based access control system
Experience building marketing automation workflow using Hubspot or a similar platform
Drive the execution of campaigns in a controlled, structured manner complete with A/B testing and mechanisms for capturing knowledge on what is working and not working to increase customer conversion, growth and retention rates
Define and execute email, digital marketing, paid PPC and retargeting ads and social media campaigns for lead generation (B2B and B2C)
Define and execute email, digital marketing, paid PPC, retargeting ads and social media campaigns that increase customer retention and repeat buying behaviors (B2C)
Collaborate with Content Marketing specialists to conceptualize content that attracts prospects and includes strong calls to action
Measure, analyze, and deliver weekly and monthly campaign performance reports to both the marketing and executive team
Build, maintain and test customer segmentation lists (procured both internally and externally) for use in multi-channel campaigns based on best practices in list hygiene
Test, measure, analyze and improve demand generation programs

Qualifications:

BS/BA in Marketing, other relevant field or 5 + year’s experience in traditional and digital marketing demand generation
3+ years of marketing experience in a B2B SaaS company
3+ years of digital marketing experience
Experience working with or managing external marketing agencies that supplement internal marketing initiatives
Experience working in a revenue-oriented, growth organization with a heavy emphasis on sales and marketing
Strong communicator with exceptional writing skills
Deep knowledge of Google Analytics and Hubspot
Experience managing PPC and/or retargeting digital ad campaigns
Experience working with Hubspot to define, execute and measure the effectiveness of campaigns
Experience with ZoomInfo or other contact database sources
Experience working with Act-On a plus

Email to apply