The economic impact of COVID-19 is undeniable. Business leaders around the world are being forced to adapt to what we’ve started calling “the new normal.” It’s anything but normal. We’re facing the most unpredictable health crisis in a century.
In 2018, Apple tried introducing a shopping experience with untethered devices only to be exploited by thieves. With greater shopper freedoms comes higher security stakes for companies. Retailers need to find tried and true ways to increase their security.
In order to compete with ecommerce, brick-and-mortar retailers must continue to recognize the importance of a customer-centric, in-store experience. Establishing a culture that revolves around customer experience starts with hiring and training great employees, but it doesn’t stop there.