Securing More Than Just Entry Doors in Urgent Care Clinics

November 20, 2019

Advanced access control systems can be used to manage access to more than just entryways.

Medical facilities operate on security, from securing personal health information to prescription drugs. There are plenty of complicated regulations that physicians, employees, and clinic staff members have to comply with, but creating a safe environment is easier than you might think.

Today’s versatile smart lock technology and secure, cloud-based systems make protecting the most valuable information and assets in your urgent care clinic almost effortless. Advanced access control systems can be used to manage access to more than just entryways.

Ensuring Patient Privacy and Safety

Patients need to know that their personal information and their physical well-being are in good hands when they visit an urgent care clinic. Having locked doors between the lobby and exam areas ensures that patients only have access when and where they should. Staff members or physicians can escort patients towards the treatment areas using an access code or swipe card. Restricting who has access to these areas of care clinics also creates a more appropriate setting for doctor-patient interactions, which can help put patients at ease.

Patient privacy extends beyond the exam room. With paper filing systems on their way out, it’s easier to store patient information; however, there are still cyber and physical threats to computers and IT systems. These areas within an urgent care clinic still need to be safeguarded from anyone that might want to pry. Cloud-based access control systems are reliable, secure ways to monitor and grant access to IT closets — creating an extra layer of security surrounding patient information.

Although computers and software systems may be password-protected, there may be paper documents that administrators and physicians need to keep private. Often, health history surveys and patient intake forms are collected on paper. Physicians and administrative staff need private spaces to review and electronically document this information. An access control system that ensures only employees have access to administrative areas, offices, and employee lounges, further protects any private patient information.


Download the free Urgent Care Clinic Guide for tips on security, access management, and more.


Protecting the Clinic’s Assets and Inventory


Protecting machines from mischievous children, curious patients, or staff members that aren’t properly trained to operate them can prolong the life of the equipment and keep visitors safe. Once a clinic staff member requests use of the equipment, their credentials can be granted access or a temporary pin code can be administered. Usage can be tied to access, so there’s a count of how often equipment is used and tests are run. This knowledge can guide decisions about when to invest in additional machinery due to demand or replace due to wear. 

Supplies and Medications

In addition to equipment, medical clinics are often stocked with prescription drugs and medicine. While these storage areas are almost always locked, security can be taken a step further by tracking access. With the right access control software, codes can be administered on an individual basis and records of attempted access can be documented in a centralized dashboard. Unique credentials not only improves safety, but it holds staff members accountable for their actions. Clinic managers will quickly know if there’s any misconduct based on inventory levels and who was accessing the supplies.

Granting Access Even When You Aren’t There

Urgent care clinics and small medical practices often have many distributed locations to manage. The ability to grant access on a one-off basis can be used for deliveries or service technicians. Access can be scheduled for certain time periods, so clinic managers can know third-party access is restricted to only when and where it’s needed. Controlling and monitoring access from a single dashboard is an additional safeguard to protecting physicians, staff, patients, equipment, and medical supplies. 

Upgrade Your Urgent Care Clinic’s Access Control and Security

RemoteLock supports any access control need. From sliding doors to small cabinets, our EdgeState platform is compatible with existing lock systems and can be controlled from a centralized dashboard. Talk to a RemoteLock representative today to see how EdgeState technology can help you create a more secure health care facility.

Download the Free eBook: The Complete Guide to Enhancing Security & Managing Access in Urgent Care Facilities

We packed this eBook with information and resources for urgent care clinic owners and managers. Download your copy. 

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